Return & Refund Policy

Last updated: September 23, 2026

At Clever Finds, we want you to receive your order in good condition and as described. Please review the following return and refund conditions before purchasing.

30-Day Returns

You may request a return within 30 calendar days of receiving your order.

For change-of-mind returns, items must be unused, undamaged, and returned with their original packaging and all included accessories. Proof of purchase is required.

For hygiene reasons, pet grooming products that have been used on an animal are not eligible for change-of-mind returns under this voluntary policy. This restriction does not affect your rights concerning defective, damaged, or incorrectly supplied products, or any mandatory cancellation rights.

How to Request a Return

Email aide.agence438@gmail.com with your order number, the item you wish to return, and the reason for your request.

We will provide return instructions and the appropriate return address. Please contact us before sending a package back so we can identify and process it correctly.

Return Shipping Costs

For change-of-mind returns, you are responsible for return shipping costs. We recommend using a tracked shipping service and keeping your shipping receipt.

If an item is defective, arrives damaged, or does not match your order, we will cover reasonable necessary return shipping costs or provide a prepaid return method.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please contact us as soon as you discover a problem. Include your order number and, where possible, photographs or a short video showing the issue.

We will assess the problem and arrange an appropriate remedy, such as a repair, replacement, or refund, in accordance with applicable consumer law. The 30-day change-of-mind return period does not limit your statutory warranty rights.

Refunds

For voluntary returns, we will inspect the returned item and notify you of the outcome. Approved refunds will be issued to your original payment method within 10 business days after inspection, or sooner where required by law.

Your bank or payment provider may require additional time to display the refund.

Original outbound shipping charges are not refunded for change-of-mind returns unless required by law. Refunds for faulty goods, incorrect orders, or statutory cancellations will include any delivery charges required by applicable law.

Order Cancellations

Contact us as soon as possible if you wish to cancel or change an order. We will try to accommodate your request before dispatch. If the order has already shipped, our return process may apply.

This does not limit any cancellation rights available under applicable law.

Your Consumer Rights

This policy supplements your legal rights. It does not exclude or restrict mandatory rights concerning product quality, conformity, delivery, cancellation, or refunds.