Terms of Service

Last updated: September 23, 2026

These Terms of Service apply to purchases from Clever Finds and your use of our online store.

1. Using Our Store

You must have the legal capacity to enter into a purchase agreement or act with any authorization required by applicable law.

You agree to provide accurate contact, billing, and delivery information. You must not use our store for fraudulent or unlawful activities, interfere with its operation, or attempt unauthorized access.

2. Products and Descriptions

We aim to provide accurate product descriptions, specifications, photographs, and availability information. Screen settings may affect the appearance of colours.

The product description and offer presented when you order form part of your purchase agreement. If you receive a product that does not match its description, please contact us.

3. Prices and Payments

The currency applicable to your purchase is displayed at checkout. Applicable taxes, delivery charges, and any other charges collected by us will be disclosed before you complete payment.

You authorize us and our payment providers to charge the payment method you select for the total amount you approve.

Prices and promotions may change for future purchases. Changes do not retroactively alter an existing purchase agreement.

4. Orders

Please review your order details before submitting payment. An order confirmation will be sent to the email address provided at checkout.

If there is a stock issue or another problem affecting fulfilment, we will contact you promptly to explain the available options. We will not substitute a materially different product without your agreement.

Any cancellation by us will comply with applicable law, and any payment owed back to you will be refunded.

5. Shipping and Delivery

Processing times, estimated delivery times, and shipping conditions are described in our Shipping Policy and any delivery information provided at checkout.

Please ensure your delivery address is complete and accurate. Contact us promptly if you notice an error or experience a delivery problem.

6. Returns and Refunds

Our Return & Refund Policy explains our voluntary return conditions and how to request assistance. It does not limit mandatory consumer rights.

7. Safe Product Use

Read and follow the instructions supplied with your product. Use products only for their intended purpose.

Pet grooming tools require careful handling. Stop using a product if it appears damaged or causes discomfort to your pet. Seek professional grooming or veterinary assistance where appropriate.

These instructions do not exclude our responsibility for defective products or other obligations imposed by law.

8. Personal Information

Our Privacy Policy explains how personal information is collected, used, shared, and protected when you visit our store or place an order.

9. Intellectual Property

Content owned by or licensed to Clever Finds, including our branding, text, and original images, is protected by applicable intellectual property laws.

You may use our website for personal shopping purposes. Other uses require permission unless permitted by law.

10. Responsibility and Legal Rights

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer guarantees or liability arising from our own unlawful conduct.

11. Applicable Law

These terms are subject to the laws applicable to the business and your purchase. Any mandatory consumer protections available in your place of residence remain applicable where required by law.

Nothing in these terms removes your right to bring a claim before a court or authority that has jurisdiction under applicable law.

12. Changes to These Terms

We may update these terms by publishing a revised version with a new date. The terms applicable to an order are those in effect when that order was placed, subject to applicable law.